Here is some informative tips and steps to making offline access possible with Google Drive and Google Chrome:
1.) You will need to have Chrome installed and running. If you haven't already downloaded the Chrome browser from self-service (IHS only), you will need to start there.
2.) Inside Chrome select the Apps Switcher:
4. Once you have the app in your Chrome browser you will need to turn on the offline option in Google Drive.
It is okay to then go back to New Drive once you set up offline access. Eventually we will all be forced to use New Drive.
Again, this process will only work if you use Chrome and you have turned on offline access through Google Drive.